Support

E6Golf Software and Golf Simulators Support

Table of content

E6 GOLF

E6GOLF 1.6
Latest version of E6Golf 1.6
E6GOLF Update
Will E6Golf v1.6 run on Windows 10?
Cannot connect to the server?
Lease has expired?
I upgraded to E6Golf v1.6. Where are all my courses?
System requirements for E6Golf v1.6
E6GOLF V1.6 Manual
Missing msvcr110.dll

E6GOLF 1.0
E6GOLF 1.5.42.3 Updater
How to update
E6GOLF V1.0 Manual

GOLF SIMULATORS

GOLF SIMULATOR SETUP MANUALS
Vista 12 & 10 Setup Manual
Prestige Setup Manual
Pro/Personal Setup Manual

GOLF SIMULATOR SETUP VIDEOS
FlightScope Setup
Trackman Setup
Vista 12 Setup Computer
Vista 12 Setup Hitting Mat
Vista 12 Setup Projector

GOLF SIMULATOR MAINTENANCE
How do I trim the turf from around the club sensors?
What light bulb should I get for the overhead light on my simulator?
What is the spray bottle of green liquid?

TRACKING SYSTEM TROUBLESHOOTING
No TruTrac system was found.
What do I do when the simulator stops registering shots?
Why do some putts read as a chip?
How do I resolve the COM3 Port conflict?

DISPLAY TROUBLESHOOTING
What video ports do I use?
What is the proper screen resolution for my golf simulator?
Icons and/or tabs are not functioning properly
How to duplicate the displays.



 

DO YOU HAVE THE LATEST VERSION OF E6GOLF 1.6?

To check the version: Launch E6Golf, from the Main Menu select OTHER, then E6 INFO. Software version will be displayed on screen.
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E6GOLF 1.6.18.11 Update

Update E6Golf 1.6 to the latest version.

Download
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Will E6Golf v1.6 run on Windows 10?

YES, E6Golf 1.6 will run on a Windows 10 system. However, some bugs have been reported. Before upgrading to Windows 10 we suggest you contact our Customer Support.
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Cannot connect to the server?

1. Check your internet connection to be sure you have internet access.
2. Make sure you have the latest version of E6golf.
3. Disable security software or antivirus software.
4. If the issue still persists please fill out a support request and providing your Simulator ID. Where is the Simulator ID? Launch E6Golf, tap OTHER then tap E6 INFO.
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Lease has expired?

If you’re receiving this error message it means that the software protection dongle has an expiration date and will need to be removed or extended. E6Golf will not work until this is resolved. To resolve the lease expiration contact the company you purchased E6Golf from.
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I upgraded to E6Golf v1.6. Where are all my courses?

If you recently downloaded and installed E6Golf v1.6 your course list may have been emptied, with the exception of Wade Hampton Golf Club.

How do you get your courses back?
No need to worry, additional content will download upon the first launch of E6Golf. Downloaded course content will be installed upon exiting E6Golf v1.6.
E6Golf will download all necessary content as fast as your internet connection will allow. If your internet connection is really slow, I recommend playing a round at Wade Hampton while you wait.
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What are the system requirements for E6Golf v1.6?

PC
i3, i5, i7 – 2.0Ghz or faster | 4GB RAM
Windows 7 | 8 | 10
25GB free hard drive space
nVidia dedicated graphics GTX 460 or higher with minimum 1GB RAM video memory.
DVD drive
Internet Connection
Serial Port (Required for TruTrac)

Laptop
i3, i5, i7 – 2.0Ghz or faster | 4GB RAM
Windows 7 | 8 | 10
25GB free hard drive space
nVidia dedicated graphics GTX 550 or higher with minimum 1GB RAM video memory.
DVD drive
Internet Connection
Serial Port (Required for TruTrac)
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TRUGOLF E6GOLF V1.6 MANUAL

Manual covers installation, getting started, playing a round, swing analysis, practice, and online events.

Download
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MISSING MSVCR110.DLL

System Error: The program can't start because MSVCR110.dll is missing from your computer.

Download
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E6GOLF 1.0

 

E6GOLF 1.5.42.3 UPDATER

Update E6Golf 1.0 to the latest version.

Download
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HOW TO UPDATE

If you have an authorized Security Dongle and would like to install the latest version of E6Golf follow the Instructions below.

1. Download and install WinRAR. This is the tool needed to extract E6GOLF after it is downloaded.
Click Here to Download WinRar

2. Create a new folder on your desktop and name it E6GolfRAR

3. Download E6Golf 1.0 here:
Download E6Golf Installer (8.8 GB)
4. SAVE the download to the E6GolfRAR folder you created on the desktop.
Note: Download could take up to six hours depending on your internet speed.

5. Right Click on the E6_Installer.rar file located in the E6GolfRAR folder on the desktop, and select EXTRACT HERE. Run the e6installer.exe and follow the on-screen instructions.
Download the E6Golf User Manual with Installation instructions.
Download E6Golf User and Installation Manual

6. When the installation is complete you can delete the E6GolfRAR folder from your desktop or move it to another location.
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TRUGOLF E6GOLF V1.0 MANUAL

Manual covers installation, getting started, playing a round, swing analysis, practice, and online events.

Download
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Golf Simulators

 

GOLF SIMULATOR SETUP MANUALS

Download Vista 12 & 10 Setup Manual
Download Prestige Setup Manual
Download Pro/Personal Setup Manual
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GOLF SIMULATOR SETUP VIDEOS

 
FlightScope Setup
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Trackman Setup
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Vista 12 Setup Computer
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Vista 12 Setup Hitting Mat
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Vista 12 Setup Projector
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GOLF SIMULATOR MAINTENANCE

 

How do I trim the turf from around the club sensors?

To trim matted down turf, simply use a sharp pair of scissors and cut away matted turf at an angle as shown below. Once holes are trimmed, clear any remaining debris using a vacuum.


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What light bulb should I get for the overhead light on my simulator?

All our Golf Simulators require the same type of light bulb or equivalent: United States & Canada (120v) Philips EcoVantage 53-Watt PAR30L Dimmable Spot light light bulb.
IMPORTANT – Lightbulbs must be SPOT light and not a flood light.


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What is the spray bottle of green liquid?

The spray bottle of green liquid is ElectraSolve. It stops static and the problems it can cause with it’s long lasting high performance proprietary antistatic additives.

If you have flickering sensors, or notice that your simulator will work after you let it sit for about 10 minutes. This is a sign of the presence of static electricity. Static will cause the microphones to “pop” and/or flickering sensors, causing shots not to register. On some occasions the microphones may need to be replaced.

To fix static related issues we recommend:

1. Disconnecting the microphones from the green circuit board. This allows static to dissipate. Leave disconnected for at least 30 minutes.
2. Spray anti-static spray (ElectraSolve) on the hitting mat and on surrounding turf until slightly moist.
3. Spray around all the microphones, avoiding direct contact. (Avoid touching the microphones with your fingers or with metal clubs, as they may have an electric charge that can cause damage to the microphone.)
4. Allow to dry before walking or hitting balls.
5. Reapply as needed.

Caution! May cause eye or skin irritation.
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TRACKING SYSTEM TROUBLESHOOTING

 

No TruTrac system was found.

When the "No TruTrac System was found. Please make sure the system is plugged in and restart E6Golf." error occurs, follow these steps:

Step 1 – Disconnect the USB to Serial adapter from the PC
(USB to Serial adapter connects the TruTrac Sensors to the PC).
Step 2 -Reboot the PC
Step 3 – Once PC has rebooted reconnect the USB to Serial adapter.
Step 4 – Wait until the PC has finished installing the “New found device” and launch E6Golf.

Alternate Solution:

Step 1 – Click START MENU Button in Windows > Right Click COMPUTER > Select MANAGE. Select DEVICE MANAGER (Top of Left Column) Select PORTS (COM & LPT) >
Step 2 – Right click the USB to Serial Adapter > Select UNINSTALL.
Step 3 – Disconnect the USB to Serial adapter from the PC
(USB to Serial adapter connects the TruTrac Sensors to the PC).
Step 4 – Reboot the PC
Step 5 – Once PC has rebooted reconnect the USB to Serial adapter.
Step 6 – Wait until the PC has finished installing the “New found device” and launch E6Golf.

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What do I do when the simulator stops registering shots?

Step 1 – Make sure overhead light is on and shining over the sensors.
Step 2 – If E6Golf is running Exit and Restart E6Golf. In the process of Exiting or after Launching E6Golf if a TruTrac Dialogue window appears (“TruTrac golf club sensors are completely covered or the overhead light is not turned on. Please refer to the manual for more information.”) Select OK. Check for any sensors that are being blocked these will be highlighted in red.



Step 3 – Clear any debris from sensors. Over time turf may become matted down, trim turf around the affected sensors (see Trimming Turf section). Adjust overhead light until all sensors are working correctly.
Step 4 – If all sensors are clear and working, Launch Practice Area and then select DRIVING RANGE to hit a few test shots. If still not registering shots continue to the next step.
Step 5 – Exit E6Golf. Double Click the SIM ACOUSTIC shortcut on the Desktop. Test each microphone by clapping about 1 foot away from each microphone. If one or more microphone sensors are non-responsive check the connections on the microphone and then on the sensor board to make sure they are all tightly connected. Each connection should be joined together and then tightened with a half twist.
Step 6 – Power cycle the sensor board: (usb) unplugging the usb from the board and plug it back in or (serial) unplug the power supply from the board and then plug it back in.
Step 7 – Launch E6Golf and then Launch the Practice Area > select DRIVING RANGE to hit a few test shots. If still not registering shots contact Customer Support.
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Why do some putts read as a chip?

Step 1- Putter club head must pass over all three rows of sensors
Step 2- Make sure you are NOT casting a shadow over the sensors except by your putter, if so check that your overhead light is positioned properly.
Step 3- Room lights can cause issues with the tracking system. Dimming or turning off lights may help with putting issues.
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How do I resolve the COM3 Port conflict?

Error: "Error opening device” The port “COM3” does not exist. Initializing FormDiagnosticOptical couldn’t set diagnostics processor RTS enable. Initializing FormDiagnosticOptical could not write to Diagnostics Processor Port COM3."

Click START MENU Button in Windows > Right Click COMPUTER > Select MANAGE

Select DEVICE MANAGER (Top of Left Column) Select PORTS (COM & LPT) > Double Click ATEN USB to Serial Bridge (COM#)

Select PORT SETTINGS TAB > Click ADVANCED

Set COM Port Number = COM3 > Click OK. Ignore any warnings and make the change.

Close the open windows to return to the DEVICE MANAGER, verify your changes under PORTS. If the problems persists, reboot yor computer and verify the PORT SETTING you have made, then contact Customer Support to set up a remote session to further assist you.
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DISPLAY TROUBLESHOOTING

 

What video ports do I use?

Most computers come with motherboards equipped with on-board video ports. These video ports work great for everyday application use, however, they are not powerful enough to run E6Golf. NVIDIA® graphic cards are incorporated into each of our computer systems.

The image below will help you connect the monitor and projector to the correct video ports. This will also allow you to properly clone the video output to both monitor and projector.


Technique Personal – 1024×768
Technique Professional – 1024×768
Technique Prestige – 1400×1050
Newport – 1024×768
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What is the proper screen resolution for my golf simulator?

Having improper resolution settings can effect how E6Golf displays on your simulator’s screen.
Step 1- Right click on the desktop
Step 2- Select SCREEN RESOLUTION
Step 3- Use the RESOLUTION drop down menu to select the appropriate setting. (See below)


The image below will help you connect the monitor and projector to the correct video ports. This will also allow you to properly clone the video output to both monitor and projector.


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Icons and/or tabs are not functioning properly

This is a common issue and is caused by a screen resolution change after Windows Update is run. Simply set the screen resolution to the correct setting.

Technique Personal – 1024×768
Technique Professional – 1024×768
Technique Prestige – 1400×1050
Newport – 1024×768

Step 1- Right click on the desktop
Step 2- Select SCREEN RESOLUTION
Step 3- Use the RESOLUTION drop down menu to select the appropriate setting. (See below).

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How to duplicate the displays.


1. Right click on the windows desktop and then click on screen resolution
2. In the new window under multiple displays, if using win 7 select duplicate these displays or if using win XP select clone these displays.
3. The screen will refresh and show a preview of the new settings. Click on keep changes and then ok.


For more assistance view the Prestige Golf Simulator Setup Video #3 below.

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Write to us

SO THAT WE MAY BETTER ASSIST YOU, PLEASE CHECK THE FOLLOWING BEFORE CONTACTING CUSTOMER SUPPORT.

Do you have all the latest Windows Updates?

To learn more visit: http://windows.microsoft.com/en-us/windows/windows-update

Do you have the latest version of E6Golf?

Having most recent version of E6Golf can fix issues you may be having. The latest E6Golf Update can be downloaded from the E6Golf Support Tab below.

Does your tracking system work independent of E6Golf?

Update any firmware, drivers or software for your tracking device. Contact the manufacture for more details. Using your device’s software, test to see if shots are registering outside of the E6Golf software.

Is your green USB software protection dongle plugged into the PC?

A software protection dongle (commonly known as a dongle or key) is an electronic copy protection and content protection device which, when attached to a computer, unlocks software functionality or decodes content.
This is required to run E6Golf.

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